Return Policy

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in INTELLUCE warehouse for inspection, the refund process will begin.

• Returns must include all accessories.
• Items must include original packaging.
• For non-quality related warranty claims, buyer is responsible for shipping costs.
• For non-quality related warranty claims, INTELLUCE refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 60-day money back guarantee expire 60 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 60-day window. For purchases not made directly through INTELLUCE online stores, please contact retailers for refunds. For quality-related issues, please see below.

Process:

• Buyer must provide sufficient proof of purchase
• INTELLUCE must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection

Valid proof of purchase:

• Order number from online purchases made through INTELLUCE
• Sales invoice

Please note more than one type of proof of purchase may be required to process a warranty claim